Shipping policy

Last updated: 19 October 2026

1. Where we deliver

We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland).

2. Shipping cost

Delivery is free on all UK orders, with no minimum spend.

3. Delivery times

Step	Time
Order processing	1–3 business days
Transit	6–12 business days
Total estimated delivery	7–15 business days

Business days are Monday to Friday, excluding UK bank holidays. Orders are dispatched from our partner warehouse in {{SHIP_FROM_COUNTRY}}, which is why delivery takes longer than a domestic UK parcel. These are estimates; we will contact you if your order is delayed.

4. Order tracking

Every order is shipped with tracking. As soon as your order leaves our warehouse, you receive a shipping confirmation email with your tracking number and link. You can also follow your parcel on our Track Your Order page.

5. Taxes and duties

All prices are shown in pounds sterling (GBP) and include UK VAT. {{DUTIES_STATEMENT}}

6. Lost or damaged parcels

If your tracking has not updated for 10 business days, or your parcel arrives damaged, please email {{SUPPORT_EMAIL}} with your order number (and photos of the damage, if any). We will investigate with the carrier and send you a replacement or a full refund. Please keep the original packaging until the claim is settled.

7. Wrong address

Please check your delivery address at checkout. If you notice a mistake, contact us as soon as possible: we can change the address free of charge until your order is dispatched.

8. Contact

{{LEGAL_ENTITY}}, {{REGISTERED_ADDRESS}}
Email: {{SUPPORT_EMAIL}} · Phone: {{PHONE}}
Monday–Friday, 9:00–17:00 (UK time)