Refund policy

Last updated: 19 October 2026

This Refund Policy applies to orders placed on {{DOMAIN}}, operated by {{LEGAL_ENTITY}} ("{{BRAND_NAME}}", "we", "us").

1. Your right to cancel (30 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving any reason. As a commercial gesture, we extend this period to 30 days from delivery.

To cancel, simply tell us clearly that you wish to do so. You can email us at {{SUPPORT_EMAIL}}, write to us at {{REGISTERED_ADDRESS}}, or use our Cancellation Form (using the form is optional). Your right to cancel does not depend on any approval from us.

2. How to return an item

  1. Email {{SUPPORT_EMAIL}} with your order number and the item(s) you wish to return.
  2. We reply within 1 business day with your return instructions.
  3. Send the item(s) back within 14 days of telling us you are cancelling, using a tracked service, to our returns address:
    {{RETURNS_ADDRESS}}

Please return items unused, with all parts and accessories, and in their original packaging where possible. You may handle the product as you would in a shop to check it, but we may reduce your refund if its value has been reduced by handling beyond that.

3. Return shipping costs

If you change your mind, the cost of returning the item is paid by you. If an item is faulty, damaged or not as described, return shipping is free: we will send you a prepaid label or reimburse your reasonable return costs.

4. Refunds

We refund you within 14 days of receiving the returned item, or within 14 days of you providing proof that you have sent it back, whichever is earlier. Refunds are made to your original payment method. Delivery on all UK orders is free, so there is no delivery charge to refund; if you paid for delivery on an order, the standard delivery cost is also refunded when you cancel.

5. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item arrives damaged, is faulty or is not what you ordered, contact us at {{SUPPORT_EMAIL}} with your order number and a photo. You are entitled to a free return and, depending on your choice and your legal rights, a repair, a replacement or a refund. Within 30 days of delivery you can reject a faulty item for a full refund.

6. Exceptions

The right to cancel does not apply to items made to your specifications or clearly personalised. Any such item is clearly marked as such on its product page. Your statutory rights for faulty goods are not affected.

7. Contact

{{LEGAL_ENTITY}}
Registered address: {{REGISTERED_ADDRESS}}
Returns address: {{RETURNS_ADDRESS}}
Email: {{SUPPORT_EMAIL}}
Phone: {{PHONE}}
Customer service: Monday–Friday, 9:00–17:00 (UK time)