Delivery
How much is delivery?
Delivery is free on every order to the United Kingdom, with no minimum spend.
How long will my order take?
Orders are processed in 1–3 business days, then take 6–12 business days in transit: 7–15 business days in total. Orders ship from our partner warehouse in {{SHIP_FROM_COUNTRY}}.
How can I track my order?
You receive an email with a tracking link as soon as your order is dispatched. You can also use our Track Your Order page.
Do I have to pay any customs fees?
Our prices include UK VAT. {{DUTIES_STATEMENT}}
Returns and refunds
Can I return an item?
Yes. You have 30 days from delivery to change your mind. Email {{SUPPORT_EMAIL}} and we will send you the return instructions. Change-of-mind return shipping is paid by you. See our Refund Policy.
When will I be refunded?
Within 14 days of receiving your return (or your proof of postage), to your original payment method.
My item arrived damaged or faulty. What should I do?
Email {{SUPPORT_EMAIL}} with your order number and a photo. We cover the return and send you a replacement or a full refund.
Is there a warranty?
All products are covered by your statutory rights under the Consumer Rights Act 2015: if a product is faulty, you are entitled to a repair, replacement or refund.
Orders and payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal, depending on what is shown at checkout. All prices are in GBP. See our Payment Policy.
Can I change or cancel my order?
Yes, until it is dispatched: email {{SUPPORT_EMAIL}} as soon as possible. Once dispatched, you can still return it within 30 days of delivery.
How can I contact you?
Email {{SUPPORT_EMAIL}} or call {{PHONE}}, Monday–Friday, 9:00–17:00 (UK time). We reply within 1 business day.